Job Title: Front Desk Staff – Acupuncture Clinic

Location: Midwood, Brooklyn

Company Overview:

We are a dynamic and growing acupuncture clinic dedicated to delivering exceptional patient care in a holistic wellness environment. We pride ourselves on our collaborative team approach, commitment to patient education, and our welcoming, professional atmosphere.

Position Overview:

We are seeking an organized, detail-oriented part-time Front Desk Staff member to join our team. This role is crucial in ensuring smooth daily operations and providing an excellent first impression for our patients. You will manage patient scheduling, payment processing, insurance billing, and benefits verification, among other administrative and clinical duties.

Key Responsibilities:

• Patient Scheduling:

• Greet and check-in patients in a friendly and professional manner.

• Manage appointment scheduling and confirmations using our patient management system.

• Payment Processing:

• Process patient payments, handle cash and electronic transactions, and maintain accurate records.

• Insurance Billing & Benefits Verification:

• Verify patient insurance benefits and assist with billing inquiries.

• Submit insurance claims via our EHR system

• Coordinate with insurance providers to resolve discrepancies and secure pre-authorizations as needed.

• Administrative Support:

• Maintain patient records and update information as required.

• Assist with general office duties, including inventory management and supply ordering.

• Answer phone calls, respond to emails, and provide information regarding our services.

• Customer Service:

• Serve as the primary point of contact for patient inquiries, ensuring a welcoming and supportive environment.

• Provide support during patient intake and follow-up processes.

• Other Duties:

• Perform additional tasks as assigned to support the overall efficiency of the clinic, such as turning rooms over, refilling supplies, emptying trash bins, etc.

Qualifications:

• High school diploma or equivalent; Associate’s degree or certification in office administration is a plus.

• Previous experience in a front desk or administrative role within a medical or wellness setting preferred, but not required.

• Proficiency with scheduling software, payment processing systems, and electronic medical records (EMR) considered a plus, but not required.

• Excellent interpersonal and communication skills.

• Strong organizational skills and the ability to multitask in a fast-paced environment.

• Attention to detail and accuracy in handling sensitive patient information.

• Basic understanding of insurance billing procedures is an advantage.

Benefits:

• Competitive hourly wage with opportunities for growth.

• Flexible scheduling to support work-life balance.

• A positive, supportive work environment focused on holistic wellness.

• Opportunities for professional development and training, specifically in Traditional Korean medicine.

How to Apply:

Interested candidates should send their resume and a brief cover letter outlining their relevant experience to info@yscacupuncture.com with the subject line “Front Desk Staff Application – [Your Name].” We look forward to reviewing your application and discussing how you can contribute to our dedicated team.

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We are an equal opportunity employer committed to fostering a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, or any other protected status.

Join us in delivering exceptional care and creating a welcoming environment for every patient!